Your Mouritz guarantee

Cooling performance guarantee: 9 months from installation completion

Mouritz selects and designs your air conditioning system to deliver effective cooling for the rooms and areas identified in your accepted quotation.

For nine months from installation completion, we guarantee the following cooling performance:

• Evaporative ducted cooling: a minimum 12°C temperature reduction when the outside temperature is 36°C with relative humidity of 20%.
• Reverse cycle ducted cooling: an indoor temperature of 23°C during summer when the outside temperature is 36°C with relative humidity of 40%.

This guarantee applies under typical residential operating conditions, within the system’s intended design capacity and coverage, and when operated in accordance with the instructions provided by Mouritz and the manufacturer.

Evaporative systems require appropriate ventilation through open windows or doors. Reverse cycle systems require external doors and windows to remain closed, appropriate zoning and temperature settings, and unobstructed supply and return airflow.

The system must be maintained as recommended and allowed reasonable time to achieve the stated cooling performance. Performance may vary when outdoor temperatures or humidity exceed the stated conditions.

Mechanical warranty: term noted on your quotation

The air conditioning unit is covered by the manufacturer’s applicable parts and labour warranty, subject to its terms and conditions. This warranty is provided by the manufacturer, not by Mouritz.

This cover applies to the components included under that manufacturer’s warranty. Separate controls and accessories are covered by their applicable warranties, as identified in your quotation or supplied warranty documentation.

Contact Mouritz if a fault arises so we can assess the issue and coordinate the appropriate warranty response.

Installation materials guarantee: term noted on your quotation

This parts-only guarantee covers the in-roof ducting components and air diffusion products supplied and installed by Mouritz, including ductwork, fittings, outlets and grilles.

Under normal residential operating conditions, covered materials found to be defective during the stated guarantee period will be supplied or replaced free of charge.

Labour for removal and replacement is not included under this materials-only guarantee unless covered by our installation labour guarantee or required under the Australian Consumer Law. Any applicable charges will be explained and agreed before work proceeds.

Installation labour guarantee: term noted on your quotation

Mouritz will rectify defects arising from our installation workmanship during the stated guarantee period, at no cost to you. This includes the labour and materials required to correct the faulty workmanship.

Property protection

Mouritz and all tradespeople engaged to carry out your installation maintain comprehensive insurance appropriate to their work, including public liability cover for property damage and personal injury, subject to the applicable policy terms.

If you believe damage has occurred during our work, notify Mouritz promptly so we can investigate and arrange the appropriate response.

Preventative maintenance and servicing

Regular preventative maintenance supports reliable operation, effective cooling and the service life of your system.

Follow the maintenance instructions and service intervals recommended by Mouritz and the equipment manufacturer. Requirements may vary with the model, frequency of use and operating environment.

Evaporative cooling

Mouritz recommends an annual service, preferably before the cooling season, or more frequently where required by the manufacturer or operating conditions.

Servicing should include inspection and cleaning of the cooling pads, water distribution and drainage systems, pump and other operating components, with adjustments as required.

Reverse cycle cooling

Inspect and clean return-air or indoor-unit filters regularly in accordance with the manufacturer’s instructions. More frequent cleaning may be needed during heavy use or in dusty environments.

Keep outlets, return-air paths and outdoor units clear of obstructions. Arrange professional preventative servicing at the intervals recommended by Mouritz and the manufacturer.

Routine maintenance is the owner’s responsibility. Any maintenance-related warranty exclusion remains subject to the Australian Consumer Law; missing a service does not automatically remove your statutory rights.

When it’s time, book a service online.

Money-back cooling performance guarantee

If your system does not achieve the cooling performance stated above under the stated operating conditions, notify Mouritz in writing within the nine-month performance guarantee period.

Mouritz will assess the concern and has 30 working days from receipt of your written notification to rectify the cooling performance issue. You must provide reasonable access for assessment, testing and corrective work.

If we cannot achieve the stated cooling performance within that period, Mouritz will arrange removal of the system and refund the full amount paid to Mouritz for its supply and installation.

This rectification period does not delay or restrict any remedy to which you are otherwise entitled under the Australian Consumer Law.

Making a claim

Write to us at mattm@mouritz.com.au or by post to PO Box 21, Willetton WA 6955. Include:

• your name and phone number
• the address where the system is installed
• the system we installed and roughly when
• what’s happening, and when it happens

Refer to your quotation and supplied warranty documentation for the applicable warranty periods and product-specific terms.

Your consumer rights

These guarantees are additional to your rights under the Australian Consumer Law and do not exclude, restrict or replace those rights.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Who gives this guarantee

Gas and Air Pty Ltd (ABN 91 101 505 275), trading as Mouritz Air Conditioning and Solar

• 11 Yampi Way, Willetton WA 6155
• PO Box 21, Willetton WA 6955
• 1300 369 690
• mattm@mouritz.com.au